Is shipping discrete? Will anybody in my house/postman/etc. know what is in the package? Can i safely order to my place or do i need a drop?
No. We ship in discrete packages, so you can safe and sound make orders in our shop to your home at your name.
Do you provide a tracking number? Are the packages insured?
Sure! Once your order is shipped, you will receive a confirmation email with a tracking number.
Do you ship to PO boxes?
Yes, we can send directly to your post box.
Is there a minimum order?
Yes, the minimum order value is €50 before shipping.
Will you notice me once the payment arrives?
We will inform you in order status change, that we received the payment and package is going to be shipped soon.
How do I know that the package was sent?
We will inform you in order status change that package was sent and we will give you tracking number.
Something happened and i want to open reclamation, is it possible?
We offer guarantee only for product switch or broken products.
Can I cancel my order once I have payed?
No. We don't joke about products so we want our clients take it serious to.
How can I pay for my offer?
Directly from your bank accout with WIRE/SEPA/SWIFT payment. If you want to pay in different way - like btc, send us an email, we will reach back to you.
What happens if you cannot fulfill the order as I wanted?
In situations, when something from your order is not available in our warehouse, we usually send same product of same generic but from more expensive producer, rather then bother you with questions. We want our clients to succeed and we take your success very seriously!